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FAQs

Frequently Asked Questions

About Level Up

What Is Level Up?

Level Up is an online platform for confident team training and business systemisation. It’s a place to create your protocols and procedures then assign them to your staff for tiered competency training. 

Does it come with preloaded systems or templates?

Yes our Marketplace has dozens of skills that you can import into your Level Up workspace. See here for a full list of contents. 

How many users should I add?

Level Up works best when everyone is using it. You’ll want your whole team working together as they build your systems library. After writing skills, they’ll be able to mentor each other using a consistent approach. This works when each team member has their own Level Up account.

Can I add videos or pictures? Is there a limit?

Yes you can add all the pictures and videos that you want.

Can I link to external sites?

Absolutely.

Are my practice systems confidential?

Yes these are confidential to you and anyone in your organisation with a login to Level Up. Only those with logins can access your Level Up workspace and it’s content. 

How do I get started?

After completing sign up, you’ll be given a guided tour through the software. If you need to access the tour again, simply click on the flag icon. 

We also offer free training sessions for you and your team. You can sign up for that here.

Is there training available?

Yes we offer personal training sessions for your whole team through zoom conferencing. 

You can also self train by taking the guided product tours accessible through the flag icon on any Level Up page. 

How long will implementation take?

Implementation can start on your first day

Here’s a quick guide to get started: 

  1. Invite your users 
  2. Assign them into groups 
  3. Browse Marketplace on your Explore page and import any bundles you like. 
  4. Have a team meeting to introduce Level Up and to allocate writing and editing of your skills. 
Does the software work for multiple locations?

Yes, Level Up can be accessed anywhere with an internet connection. 

What are the top features for Level Up?

Use Level Up to completely systemise your business. Once you’ve written systems for all of the things your business does, you’ll have: ⁠⁠
⁠⁠

Consistent Results ⁠⁠
⁠⁠Your patients will continue coming back because they get the same great experience every single time! ⁠⁠
⁠⁠
More Time ⁠⁠
You’ll stop wasting time ‘doing things yourself’ because your staff will be empowered to learn for themselves using resources you and your team have created. ⁠⁠
⁠⁠
Clarity in Role ⁠⁠
Your staff will have a clear understanding of what’s expected of them because it’s all laid out on their personalised training program located on their Level Up Grow page! ⁠⁠
⁠⁠
Happy Staff ⁠⁠
When anxiety and frustration are replaced with clarity and a culture of learning, your staff will feel empowered, valued, and HAPPY to be there! ⁠⁠

Pricing Questions

How much does it cost?

Level Up is a subscription based service where you can choose to get billed annually or monthly. 

Monthly Annually
$69 includes 5 user logins $745 includes 5 user logins
Any additional user is $5 extra per month Any additional user is $54 extra
This price is inclusive of a 10% discount.

You can go to the sign up link and select your desired amount of users which we pre-populate the cost before sign up.

Do you have a cooling off period?

No, you cancel your subscription at any time.

What are the start-up costs?

There are no start-up costs. You only pay for the subscription.

How is payment taken?

We offer automated credit card payments charged monthly or yearly.

When is payment taken?

Upon subscription and charged monthly or annually depending on your subscription.

How do user increases/decreases affect billing?

You can always upgrade your plan to add additional users whenever you’d like.

User Questions

Are there limits on the number of users?

No, there are no limits on the number of users.

How do I add new users?

You can add new users from the Users page of Level Up. You must be an admin to perform this action.

Tech Questions
What is the turnaround time for getting ‘bugs’ fixed?

We aim to get the bug fixed as soon as we can. Sometimes this can take as little as an hour, other times it can take a few days.

How often do program updates go out and do you notify the customers?

We aim to push updates at least once a month. Users will be notified of any major updates through in-app messaging. 

How do you notify program updates?

We will notify you of any changes through in-app messaging. 

Is your solution 100% SaaS?

Yes.

Is it fully cloud-based?

Yes. We utilise fully managed google cloud infrastructure located in Australia with redundancies in case of failures.

What are the system requirements needed for the program to run?

Any modern web browser.

Will you have a mobile app?

No, but Level Up is mobile friendly and can be accessed through the internet browser of your phone or tablet.

Is the software development performed in-house?

Yes, our development team is based in Sydney, Australia.