by principle-theorem | Jan 18, 2021 | bestpractice, Productivity, Systemisation
A tale of two phone calls I once overheard two phone calls at the front office. A patient called to cancel her appointment that day and was promptly rescheduled by the receptionist. Almost at the same time, another patient called to cancel on the same day and was...
by principle-theorem | Sep 28, 2020 | bestpractice, Productivity
Is your staff reaching their full potential?You know you’ve hired the right people for the job, and yet something’s telling you things could be better. If your staff productivity levels have fizzled out – it might be time to do something about it....
