Blog
Not Standardising is Stunting your Business’s GROWTH
Every one of the thousands of processes your practice undertakes is an opportunity to create immense value for your patients. So, if we know how to maximise that value, why would we perform these processes in anyway other than the BEST way? This is what we mean...
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Systems Spotlight: Hand Hygiene
Personal hygiene starts with our HANDS, and this National Hand Washing Awareness Week, we want to take the time to remind you all how important it is to keep germs at bay by washing our hands at regular intervals throughout the day. It's the simplest way to prevent...
Systems Spotlight: Fabricating Whitening Trays
Systems Spotlight is back with a goodie - Fabricating Whitening Trays! How many times have you heard How much to whiten my teeth?? during your new patient appointments? Well today we tell you step by step how Dr Cigdem Kipel makes her whitening trays. Fabricating...
How to Be a Great Boss tips
Have you been following along with our How to Be a Great Boss Series? Over the last couple of months we've posted five tips to help you be the best boss you can be, and the response has been great! We thought it'd be nice to keep them all together in one blog post for...
How to build a good relationship with your manager
Building a great working relationship with your manager is so important! Whilst many people spend just as much time with their manager as they do their own families, it is often a relationship where little to no effort is put in. Building a great relationship with...
Does your cancellation policy depend on who answers the phone?
A tale of two phone calls I once overheard two phone calls at the front office. A patient called to cancel her appointment that day and was promptly rescheduled by the receptionist. Almost at the same time, another patient called to cancel on the same day and was...
How we document our learning using Level Up
When we first started Level Up we saw our target market as the same one that our CEO belongs to - dentists. However Level Up's first batch of users included us - team Principle Theorem. As Level Up grew it became more and more ingrained into our day. Now, not one...