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How to build a good relationship with your manager
Building a great working relationship with your manager is so important! Whilst many people spend just as much time with their manager as they do their own families, it is often a relationship where little to no effort is put in. Building a great relationship with...
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Does your cancellation policy depend on who answers the phone?
A tale of two phone calls I once overheard two phone calls at the front office. A patient called to cancel her appointment that day and was promptly rescheduled by the receptionist. Almost at the same time, another patient called to cancel on the same day and was...
How we document our learning using Level Up
When we first started Level Up we saw our target market as the same one that our CEO belongs to - dentists. However Level Up's first batch of users included us - team Principle Theorem. As Level Up grew it became more and more ingrained into our day. Now, not one...
Are your staff secretly bored?
Have you ever been completely blindsided by a staff member quitting? It especially hurts when it's your star performer - you know the one. It's the person who shows up with a smile on their face and sets the tone for their team. It's the person you rely on. Then one...
Systems Spotlight – The Morning Huddle
Raise your hand if this is you: as soon as you enter the workplace, before you've even had a chance to grab a cup of coffee and get settled in, your team are already vying for your attention reminding you of the numerous tasks that you need to do right now! Already,...
Is your staff reaching their full potential?
Is your staff reaching their full potential?You know you've hired the right people for the job, and yet something's telling you things could be better. If your staff productivity levels have fizzled out - it might be time to do something about it. Here are some tips...
Systems Spotlight – Follow Up Phone Call after Tx
Hi everyone, The next System we are spotlighting is the all important Follow Up phone call. If you want to provide stellar customer service and get invaluable feedback from your patients, this is a MUST DO! The follow up phone call allows you to: Check in with your...